Return Policy

Returns

We guarantee the quality of all our jewelry. If any item in your order is defective, we will gladly replace it or refund your purchase price within 15 calendar days of your order. We will not accept merchandise that has been worn and/or sold to the retail customer.

How to return your items:

1. A Return Authorization Number is required for all returns. Please fill out a Return Form and email the completed form and images to mmasilver@mmasilver.com to initiate a return authorization.
2. Return any defective items back to us in its' original condition and packaging with original tags along with a copy of your original invoice, note the RA # on the outside of parcel. Please choose return packaging that will protect the merchandise so as not to incur any further damage. MMA is not responsible for returns that are damaged or lost in transit. RA numbers must be used within 30 days of issue date, we will not reissue RA numbers.

PLEASE NOTE:

• Please allow up to 7 business days for your return to be processed. The 7 days starts from the date we collect your parcel.
• Returns must be made within 15 calendar days of the order date on your invoice.
• Any missing merchandise claims must be made within 10 days of the invoice date.
• We do not repair, replace or accept returned merchandise after it has been sold to your retail customer.
• Tarnish is not a defect.
• For any return that does not follow these guidelines, MMA reserves the right to charge a return service fee or 15%+ restocking fee. 
• Special order merchandise is not returnable. Items that have been altered cannot be returned for credit or exchange. Engraved items are not returnable.
• International orders will be handled on a case-by-case basis. If you have an issue with your order, please contact us, and we will do our best to make it right.
• Refunds/credits are granted at the discretion of MMA International. Unauthorized returns or merchandise that is outside the reason for return may be returned to the customer at customer's expense.

Damaged Box or Missing Contents?

If you received a box that is damaged and/or is missing contents that require a claim to be submitted, the receiver of the package must keep possession of the box and all contents for possible carrier inspection. If contents are discarded, it will render our ability to file a claim null and void.