Have questions? We’ve got answers.

We are happy to replace a defective item or refund your purchase price within 15 days from the date of your order. Please fill out a Return Form and email the completed form and images to mmasilver@mmasilver.com to initiate a return authorization. Claims for missing merchandise must be made within 10 days. We are unable to repair, replace or accept returned merchandise after it has been sold to your retail customer. Merchandise returned without an RA number will not be processed. Please return merchandise in packaging that properly protects items. MMA is not responsible for merchandise received damaged in transit due to insufficient packaging.

Transit times are taking longer than normal and are not guaranteed. Depending on your location, USPS services can take up to two weeks to arrive and FedEx has until end of business day to deliver. Please contact us as soon as possible if your order arrives damaged by the carrier.

Our products do not have UPC identifiers.

Yes, sterling silver does tarnish. This is a natural reaction the metal has with chemicals in the air. Frequent light polishing with a polishing cloth designed for sterling silver will help minimize tarnish. Tarnish is not considered a defect and cannot be returned.

Items plated with karat gold, rhodium, or ruthenium (gunmetal) are extremely tarnish resistant, however, they can tarnish.

Engraving is offered on a nice range of items. Please see our engraving page for products and font choices. Discounts are applied on multiple engraved items!

The prices on our web site always reflect your wholesale cost at the current silver market rate.

Our printed catalogs and our virtual catalogs show suggested retail pricing, which allows you to use those catalogs with your customers. In contrast, the prices shown online are your wholesale cost. Also, prices on precious metal items may have fluctuated up or down, based on changes in the value of metals since your catalog was printed. The prices you see online always reflect the current market. For more details on pricing click here.

Volume discounts are available year round:

• Orders over $500 receive a 10% discount.
• Orders over $1,000 receive a 15% discount.
• Some chain items are also eligible for bulk discounts. See the individual chain item pages for discount details.

We accept Visa, MasterCard, Discover Card, American Express, Apple Pay, Shop Pay, Google Pay and Meta Pay. Orders can be prepaid for approved accounts. Open accounts (net 30 days) are available to U.S. customers with an approved credit application on file. Please click here to download the application.

Funds are not automatically captured (card is not charged) when you place an order, but an authorization for funds takes place. If something is unexpectedly out of stock or you add items and your total changes, the authorized amount is reversed and your card is charged only for the items you are receiving. Depending on your bank's policies, the authorization may drop off immediately or within 24-48 hours time, so it is possible you may see both appearing for a short time.

MMA International reduces, reuses, and recycles whenever possible. We operate at nearly zero waste in our office recycling and reusing everything from used toners to batteries, polybags to styrofoam, and boxes to paper; we strive to make sure that we are always doing our part in preserving and bettering the environment.

Yes! We work together with our customers through our “I’m A Star” Program by providing a variety of charms at no charge with the purchase of select chains, which can then be donated by you to a charitable cause of your choice. To learn more about our “I’m A Star” Program, visit here.

If you received a box that is damaged and/or is missing contents that require a claim to be submitted, the receiver of the package must keep possession of the box and all contents for possible carrier inspection. If contents are discarded, it will render our ability to file a claim null and void.